by ServiceNow •Enterprise AI Platforms
ServiceNow's generative and agentic AI capabilities for summarization, search, workflow assistance and AI agents across enterprise workflows.
A compact reading of the recorded evidence, editorial review signals and comparison data for Now Assist.
Verified security evidence records SSO / SAML availability.
Source-backed capability SourceAlternatives are ranked from structured use-case, capability, pricing, platform and taxonomy overlap.
Built from AI Orbit's recorded profile data. Unknown product facts are not inferred.
Core capabilities listed for Now Assist.
Provides programmatic API access for application integration.
Plans and executes multi-step tasks with tools, state or autonomous actions.
Connects models to external knowledge sources for retrieval-augmented responses.
Connects with third-party applications, data sources or automation platforms.
Structured product facts with evidence status. Unknown facts are never guessed.
Limited / selected API access
Proprietary
Commercial use allowed
Provider policies and certifications are shown only when recorded with evidence.
Training use with opt-out / controls
ServiceNow states that Now Assist compute-hub input and output are transient and deleted after response generation; customers can also opt out of data sharing used for model improvement. Verified fact Privacy sourcePricing stored in AI Orbit's pricing database. Always verify final rates on the provider website.
Custom / usage-based — see official source
Stale · verified 1 month ago
Custom ServiceNow licensing. Now Assist consumption is measured using assists/actions, with different AI skills and agentic workflows consuming different amounts.
Review · verified 2 weeks ago
AI Orbit keeps technical tests, product-experience evidence and independent research in separate semantic classes. Only comparable results may contribute to the same composite.
User/reviewer product-experience evidence. This is not treated as a technical benchmark.
Ranked by use-case, capability, pricing, platform, taxonomy and compatible benchmark overlap—not popularity alone.
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Quick answers based on the information currently available in this AI Orbit profile.
Now Assist is ServiceNow's generative AI capability set for the ServiceNow AI Platform. It provides reusable AI skills, search, summarization, text generation, recommendations, AI agents and agentic workflows across IT, customer, HR, workplace and other ServiceNow products. Now Assist is provided by ServiceNow and AI Orbit categorizes it under Data & Analytics. Its structured capability profile includes API Access, Agent Workflows, RAG & Knowledge Bases and Integrations; field-level verification may still be pending for some capability mappings.
Now Assist is provided by ServiceNow. Enterprise workflow platform integrating generative AI and agents across IT, customer service and business operations. Within AI Orbit, the product is cataloged in Data & Analytics, which describes its primary product category rather than the provider itself.
AI Orbit currently maps Now Assist to structured use cases including Data Analysis and Business Intelligence. These are reviewed taxonomy mappings used for discovery and fit; field-level evidence may still be pending, so they are not presented as independently verified claims. Supporting cataloged capabilities include API Access, Agent Workflows, RAG & Knowledge Bases and Integrations.
No. Verified deployment evidence indicates that Now Assist does not currently support self-hosting. Documented deployment modes include SaaS, Cloud and Embedded. Deployment rights, infrastructure requirements and enterprise restrictions should be checked against the provider documentation before production use.
Now Assist processes AI workloads in isolated ServiceNow compute hubs, does not cache or persist prompts/responses there, supports domain separation and provides sensitive-data masking controls. AI Orbit records the data-training policy as: Training use with opt-out / controls. Now Assist respects ServiceNow access controls and domain separation and includes AI privacy masking and Guardian guardrails for prompt injection, offensive content and sensitive topics. These statements reflect the verified provider evidence stored by AI Orbit; policies and certifications can change, so sensitive deployments should re-check the current official documentation.
AI Orbit currently has verified plan-level pricing data for Now Assist, including Official pricing / enterprise and Now Assist Enterprise Licensing. Exact rates, billing units, limits and verification dates are shown in the pricing section of this profile rather than compressed into a single potentially misleading price. Because providers can change prices and plan limits, check the linked official pricing source before making a purchase or production decision.
