by Salesforce •Autonomous Agents
Salesforce's agent platform for building and deploying trusted AI agents across CRM, service, sales, Slack, mobile and APIs.
A compact reading of the recorded evidence, editorial review signals and comparison data for Agentforce.
Alternatives are ranked from structured use-case, capability, pricing, platform and taxonomy overlap.
Built from AI Orbit's recorded profile data. Unknown product facts are not inferred.
Core capabilities listed for Agentforce.
Provides programmatic API access for application integration.
Plans and executes multi-step tasks with tools, state or autonomous actions.
Invokes defined functions or tools with structured arguments.
Connects models to external knowledge sources for retrieval-augmented responses.
Connects with third-party applications, data sources or automation platforms.
Structured product facts with evidence status. Unknown facts are never guessed.
Proprietary
Commercial use allowed
Provider policies and certifications are shown only when recorded with evidence.
Customer data not used for training
Salesforce's Trust Layer uses zero-data-retention agreements with supported third-party LLM providers. Verified fact Privacy sourceStructured integrations recorded for Agentforce. A check mark means the integration mapping is tied to a verified source.
Pricing stored in AI Orbit's pricing database. Always verify final rates on the provider website.
$2 per customer-facing conversation.
Review · verified 2 weeks ago
$500 per 100,000 Flex Credits. A standard Agentforce action consumes 20 Flex Credits.
Review · verified 2 weeks ago
Included for eligible Salesforce customers to get started with Agentforce.
Review · verified 2 weeks ago
USD 60.00 billed yearly
$5/user/month and requires Flex Credits for metered Agentforce usage.
Review · verified 2 weeks ago
USD 1,500.00 billed yearly
$125/user/month for eligible Sales, Service and Field Service add-ons.
Review · verified 2 weeks ago
AI Orbit keeps technical tests, product-experience evidence and independent research in separate semantic classes. Only comparable results may contribute to the same composite.
User/reviewer product-experience evidence. This is not treated as a technical benchmark.
Ranked by use-case, capability, pricing, platform, taxonomy and compatible benchmark overlap—not popularity alone.
Agents & Automation • LangChain
65% matchsimilar use cases · capability overlap · similar pricing model
Agents & Automation • Make
62% matchsimilar use cases · capability overlap · similar pricing model
Agents & Automation • CrewAI
62% matchsimilar use cases · capability overlap · similar pricing model
Agents & Automation • Composio
57% matchsimilar use cases · capability overlap · similar pricing modelCompare features, pricing and alternatives before you decide.
Quick answers based on the information currently available in this AI Orbit profile.
Agentforce is Salesforce's agent-driven AI layer for building, testing and deploying autonomous and assistive agents across customer and employee workflows. It includes Agentforce Builder, Agent Script, APIs, SDKs, testing tools, data libraries and integrations with Salesforce workflows. Agentforce is provided by Salesforce and AI Orbit categorizes it under Agents & Automation. Its structured capability profile includes API Access, Agent Workflows, Function Calling and RAG & Knowledge Bases; field-level verification may still be pending for some capability mappings.
Agentforce is provided by Salesforce. Enterprise software company integrating generative AI and autonomous agents across CRM, analytics and business workflows. Within AI Orbit, the product is cataloged in Agents & Automation, which describes its primary product category rather than the provider itself.
AI Orbit currently maps Agentforce to structured use cases including Workflow Automation and Task Automation. These are reviewed taxonomy mappings used for discovery and fit; field-level evidence may still be pending, so they are not presented as independently verified claims. Supporting cataloged capabilities include API Access, Agent Workflows, Function Calling and RAG & Knowledge Bases.
Yes. AI Orbit has verified official evidence that Agentforce provides API access. The profile also records official API documentation, so developers can check supported endpoints, authentication and current implementation details at the provider source. API availability can change independently from the consumer product, so production implementations should still be checked against the provider documentation.
No. Verified deployment evidence indicates that Agentforce does not currently support self-hosting. Documented deployment modes include SaaS, Cloud, API, Embedded and Mobile. Deployment rights, infrastructure requirements and enterprise restrictions should be checked against the provider documentation before production use.
Verified integration evidence on AI Orbit currently includes MCP-connected workflows, Mobile, REST Agent API, Salesforce CRM, Slack and Web. These are individually source-backed integration records, not a generic assumption based on the product simply advertising integrations. The provider may support additional integrations that have not yet been individually verified in this profile.
The Einstein Trust Layer grounds agent responses in Salesforce data, masks sensitive data, provides auditability and relies on zero-data-retention commitments with supported LLM providers. AI Orbit records the data-training policy as: Customer data not used for training. Agentforce inherits Salesforce identity, permissions and governance and adds Trust Layer protections such as sensitive-data masking, toxicity detection, audit trails and zero-retention model-provider agreements. These statements reflect the verified provider evidence stored by AI Orbit; policies and certifications can change, so sensitive deployments should re-check the current official documentation.
AI Orbit currently has verified plan-level pricing data for Agentforce, including Conversations, Flex Credits, Salesforce Foundations and Agentforce User License. Exact rates, billing units, limits and verification dates are shown in the pricing section of this profile rather than compressed into a single potentially misleading price. Because providers can change prices and plan limits, check the linked official pricing source before making a purchase or production decision.
